NC Medicaid Behavioral Health and Intellectual/ Developmental Disabilities Tailored Plan (Vaya Total Care) will launch July 1, 2024. Learn more About Tailored Plan Launch.
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Innovations Member And Family Handbook

Our Innovations Waiver Member Handbook is a guide for waiver participants and their families. It explains what services and supports are available through the Innovations Waiver and the rights that you have as a participant in this program.

Innovations Handbook [English]
Innovations Handbook [Spanish]

Use this handbook to learn more about: 

  • The NC Innovations Waiver
  • Innovations Waiver services and supports
  • Your plan of care
  • Individual and Family-Directed Services (Employer of Record, Agency with Choice models)

This handbook will become effective in 2024.

If you need to review our current handbook, please visit our Benefits Plan page.

If you have questions about the handbook, need to request a printed copy, a copy in Spanish or other languages, or a copy in large-print or other alternate formats, call Member and Recipient Services at 1-800-962-9003 (TTY 711) Monday through Saturday, 7 a.m. to 6 p.m. 

Need Help?

Finding care can be confusing sometimes. At Vaya Health, we make it easier. The process starts with a phone call to our Member and Recipient Services Line at
1-800-962-9003